How do I send files?

During the call you can send and receive a file.

  • To send a file:
    1. Click the icon at the top of the toolbar
  1. To send a file click on “Upload File” and the file folders of your computer will open automatically
  2. Select the file you want to send
  3. In the upload tab you can see the uploaded and shared files.
  • To download a file:
  1. Click on “Download” and the files you can download will appear
  2. In the download tab you can see the downloaded files
  • Through Mobile iOS
    1. Click the menu icon at the top left of the screen
    1. Click the “Send File” icon
  1. Click the menu icon at the top left of the screen Click the “Send File” icon To send a file, select the “Upload” tab and then click the “Upload file” button at the bottom right
  2. Choose “take photos or record videos” to take a photo or record a video to be sent
  3. Choose “photo library” to open the photo gallery
  4. Choose “browse” to send a document/image/file from your phone
  5. If you need to download a file, move to the “Download” tab and click the file in the list; confirm the download by clicking on “download” or “show” to preview the received file. To view the downloaded file click on the arrow that appears at the top right side of the url, which will open directly the download folder of your iPhone.
  • Through Android
    1. Click the menu icon at the top left of the screen
    1. Click the “Send File” icon
  1. To send a file, select the “Upload” tab and then click the “Upload file” button at the bottom right
  2. Choose “camera” to take a photo to send
  3. Choose “video camera” to make a video to be sent
  4. Choose “File” to send a document/image/file from your phone.
  5. If you need to download a file, move to the “Download” tab and click on the file in the list. The file download will begin.
  6. To view the downloaded file click on “Open” in the pop-up that appears at the bottom of the screen with the name of the downloaded document.
  • Through Android App
  1. Tap on the screen to bring up the menu
  2. Drag the menu drop down to show all call tools
  3. Tap on the screen to bring up the menu Drag the menu drop down to show all call tools Tap on the “share file” icon
  4. It will be opened a screen where you can choose which img/doc/file to send and where find it on your phone
  5. Once you have found the file to send click on it to send it.
  6. If you have received a file and want to download it, click “Download” on the pop-up that appears at the top.
  7. Enter the notification center of your phone by swipe down and click on the downloaded file to view it.
  • Through App iOS
  1. Tap on the screen to bring up the menu
  2. Drag the menu drop down to show all call tools
  3. Tap on the icon with the 3 dots
  4. Select “File Sharing”. The “Upload” screen will be opened
  5. To send a file click on the “+” at the top right and select “photo gallery” to send an image from your photo collection or “File” to browse the folders of your phone.
  6. Once you find the file to send, click on it to send
  7. If instead you need to download a file, move to the “Download” tab at the bottom right, the list of received files will appear
    1. Click the icon to start the download of the desired file
    1. After the download click the icon with the lens to view it