How are my data stored?

Bandyer can also be used anonymously, leaving no trace of any data. It’s up to the system integrator or client to decide what data to keep. All data is stored within the perimeter of the European Union in an AWS infrastructure. For example, if you decide to register the call, each registration is saved specifically … Read more

Do you need special requirements to use Bandyer?

As previously mentioned, just one click and you are in call! The only thing you need if you want to use the call function is a simple microphone and a webcam if you want to be seen. WebRTC automatically manages video quality based on your available bandwidth, with a priority focus on audio. This means … Read more

But is it safe?

Webrtc was created encrypted by design, which means that it is not possible to use it unless very high security standards are applied. In particular, our entire platform is served via HTTPS and, being our focal point, we make sure we are always up to date with the latest technologies. That’s why we only use … Read more

What technology does Bandyer use?

Bandyer is a collaboration solution based on the state-of-the-art video communications technologies. In particular, the heart of our system is Webrtc, an open source technology now integrated in all existing browsers. This ensures excellent interoperability between different devices and browsers without having to install any add-ons. Just one click and you’re already in call! For … Read more

How do I integrate Bandyer?

Bandyer technology can be integrated into any website, intranet, CRM, mobile app or smartglass, via REST API, SDK Web or mobile. Click on the toggle here on the left and access the Dev zone for all technical documentation!

What is the “Webinar” profile and what does it include?

The “Webinar” profile is a video conferencing mode for host webinars, presentations, events and training courses, which can be recorded and accessed remotely. This mode is accessible through links from any browser and device, shared via your favorite messaging or email channels and assumes a “publisher” that manages the webinar and 4 panelists. The “Webinar” … Read more

What is the “Collaboration” profile and what does it include?

The “Collaboration” profile is a collaborative video conferencing mode between multiple participants, with up to 25 people connected and accessible via links from any browser and device, shared through your favorite messaging or email channels. This profile provides an integration via Rest API or  mobile SDK on your app. The “Collaboration” profile includes the following … Read more

What is the “Linking to people” profile and what does it include?

The “Linking to people” profile is a call mode link-accessible from any browser and device, shared via your favorite messaging and/or email channels. This profile provides an integration through Rest Api, mobile SDK on your app and/or an integration of Widget Chat within your web environment to enable an audio/video call, when the chat channel … Read more

What do I do if I do not see or hear properly?

If you do not see or hear well, we recommend you close your browser and click on the link again. If the problem persists, please check and verify your network and internet connection settings as they may not work properly.

What do I do if the call is interrupted?

If suddenly the call stops, we recommend you close your browser and click on the link again. If the problem persists, please check and verify your network and internet connection settings as they may not work properly.

Can I record the call?

To register the call: Click on the icon at the top of the toolbar In the panel that appears click on the “REC” button, the icon will change color to indicate the active status (active icon) Click the “Close” button to confirm your choice In the call a red sticker will appear in the status … Read more

How do I change the background?

Once you enter the call, to change the background of your video stream: Click the icon at the top of the toolbar Click on “Blur Background” to apply a gradient to your background Click on “Virtual Background” to select one of the proposed backgrounds Click the “Close” button at the bottom right to confirm your … Read more

What is the live pointer?

During the call, you have the option to use a live pointer to show in real time to the connected users some items on the screen. To use the live pointer: Click the icon at the top of the toolbar Move the pointer to the element you want to draw attention to To stop the … Read more

What is live edit/snapshot?

During the call, you can take a snapshot, i.e. capture a video frame (snapshot) of the selected video stream. To take a snapshot: Select the video stream to capture, by clicking on it Click on the icon located at the bottom right of the screen and the screen capture will be carried out automatically. The … Read more

How do I send files?

During the call you can send and receive a file. To send a file: Click the icon at the top of the toolbar To send a file click on “Upload File” and the file folders of your computer will open automatically Select the file you want to send In the upload tab you can … Read more

How do I use the collaborative whiteboard?

The whiteboard allows you to collaborate, take notes and create graphs on: a blank sheet, an image uploaded from your computer/mobile, a captured snapshot (snapshot) of the selected video stream. On the left of the screen you find all the tools for collaboration such as: text, shapes, pencil, eraser. Through Web To use the collaborative … Read more

How do I share the screen?

Through Google Chrome and Microsoft Edge To share the screen during the call: To share the screen during the call: Click on the icon at the top of the toolbar To share the screen during the call: Click on the icon at the top of the toolbar You can choose between three options: Your full … Read more

What do I do if I read the message: link not correct

If you get this message, we recommend you check that the link copied to join the call on the browser page is correct. Otherwise, please contact the person who sent you the link and ask them to send you again the link or alternatively, to generate a new one.

What do I do if I read the message: the link has expired

If you get this message, we recommend you reload the web page and check and verify your network and internet connection settings as they may not work properly. If the problem persists, please contact the person who sent you the link and ask them to send you again the link or alternatively, to generate a … Read more

What do I do if I read the message: hardware error?

If you get this message, check the connected external devices, such as webcam, microphone and / or bluetooth headphones, if necessary disconnect and reconnect; if the problem persists, open the settings and manually select another device. If you do not have external connected devices available, open the settings and manually select the source for the … Read more

How do I disable my video?

Once joined the call, to disable the video just click on the icon of the camera at the bottom of the screen. This icon (icon) shows the camera deactivated. To reactivate the video simply click on the icon again.

How do I change the microphone and the webcam?

Through Web First, make sure you have connected to your computer the device (ie. headphones) you want to use. Once joined the call, to change the settings of the microphone and the webcam you have to: First, make sure you have connected to your computer the device (i.e. headphones) you want to use. Once joined … Read more

How do I unlock the microphone and camera on the app?

Through iOS To use microphone and camera on the app: Open your phone settings Click on the reference app you are using Open your phone settings Click on the reference app you are using Click on “microphone and camera” Give consent Through Android To use microphone and camera on the app: Open your phone settings … Read more

How do I unlock my microphone and camera on mobile or tablet?

Through Chrome To unlock microphone and camera: Click on the lock you find in the browser search bar at the top left of the screen Click on “Site Settings” at the bottom right of the pop-up menu Click on “Access to camera” Select “Allow” Do the same by clicking on “Access to the microphone”. Through … Read more

How do I unlock my microphone and camera on the web?

Through Google Chrome and Microsoft Edge To unlock microphone and camera: Click on the lock you find in the browser search bar at the top left of the screen Click on the lock you find in the browser search bar at the top left of the screen Click on the arrow on the side … Read more

Systems and browsers compatibility to join the call:

To call with Bandyer, you just have to access one of these browsers, from any device: pc, smartphone and tablet. Google Chrome V 56 Firefox V54 Internet Explorer v11 Microsoft Edge v17 Safari v11 iOS v11 Android v 4.1